Short version: items you trade for or buy on Tradeit go to My Tradeit Inventory on our site first, not straight to your Steam inventory. They usually sit under a trade lock for up to 7 days, and you withdraw them to Steam once that lock ends. If you just made a trade or purchase, refresh the page and open My Tradeit Inventory before anything else.
Where your items are
When you trade for or buy a skin on Tradeit, it lands in your My Tradeit Inventory. This is separate from your Steam inventory. From there, you withdraw the item to Steam whenever you are ready.
Most new items arrive with a trade lock. While the lock is active, the item is safely in your Tradeit Inventory, but it cannot be withdrawn to Steam yet. This is a Steam rule (Steam Trade Protection), not a Tradeit hold, and it can last up to 7 days. You can read the full explanation in What is Steam Trade Protection?
How to find and withdraw your item
Log in with the same Steam account you used for the trade or purchase.
Open My Tradeit Inventory from your profile menu in the top right.
Find your item. Locked items show a trade lock timer counting down to when they can be withdrawn.
Once the timer reaches zero, select the item and click Withdraw.
Accept the Steam trade offer sent by the Tradeit bot to receive the item in your Steam inventory.
Why can't I withdraw my item yet?
If the Withdraw button is greyed out, or you withdrew but no Steam trade offer arrived, check these two things:
The trade lock has not ended. If the item still shows a timer, it is not withdrawable yet. Wait for the countdown to reach zero, then try again.
Your Steam account does not meet Steam's trade requirements. To receive items from Tradeit, your Steam account must have: Steam Guard enabled for 15 consecutive days, the Steam Mobile Authenticator enabled for 7 consecutive days, an account level higher than 0, and your Steam inventory set to public.
If the lock has ended and your account meets all of the above and the item still will not withdraw, contact our support team and we will sort it out.
I bought an item but got my balance back instead
If you tried to buy an item, it did not arrive, and your balance went back up, nothing is lost. Here is exactly what happened.
Once in a while, two people buy the same item at the same moment. One purchase completes a fraction of a second first, which makes the item unavailable for the other, after a brief server delay. When that happens, our system automatically refunds the full amount to your balance straight away, so you never lose any value.
You can confirm this yourself in your transaction history:
Find the entry for that purchase. The Bot ID shown will match the one you traded with.
Green entries are funds added to your balance and red entries are funds deducted. Your refund appears as a green entry for the full amount.
These timing overlaps are rare and normally only happen on high-demand items. Your money is safe, already back in your balance, and ready to spend on another item whenever you want.
Other reasons an item might not appear
You just traded or purchased it. New items can take a moment to show. Refresh the page and check My Tradeit Inventory again.
It is already in your Steam inventory. If you withdrew it earlier, it may already be on Steam. Check your Steam inventory.
The original depositor reversed the trade. If someone reversed a trade within the Steam Trade Protection window, the item is removed and its value is refunded to your balance. Their account is banned. You can confirm this in your balance transactions by finding the entry with the asset ID of that item.
Pending payment verification. If you bought the item with a card that needs verifying, it will not appear until the payment is verified. See Payment verification.
The item was reserved for over a year. Items reserved for more than a year are removed and their price is refunded to your balance to keep inventories current. If our logs show a withdrawal attempt for that item, no refund is issued and you will need to contact support.
You are looking in the wrong place. Make sure you are checking My Tradeit Inventory, not your Steam inventory or the store.
Looking for money, not an item?
Your items live in My Tradeit Inventory. Your funds are separate and split across balances: Trade Balance (to trade and buy) and Store Balance. If you are trying to cash out instead, see How can I withdraw my balance?