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Payment verification

For large card payments we may ask you to verify your identity once, through Stripe. It takes about two minutes, we never see your ID photo, and your balance, items, and other payment methods keep working the whole time.


​What this is
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As a registered U.S. business, Tradeit follows KYC (Know Your Customer) and AML (Anti-Money Laundering) rules. Large card payments are checked automatically through Stripe Identity. It's a one-time check — once you're verified, you won't be asked again.
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What triggers it

  • A single card top-up or direct Store purchase of $2,000 or more, or

  • certain other account activity.

When it applies, the funds from that card payment are held until you verify.
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What to expect

  1. You'll see a banner asking you to verify — click it.

  2. A short intro screen appears, then Stripe's own verification opens.

  3. Take a photo of your government ID, then a selfie.

  4. That's it — usually about two minutes.

Your privacy
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Tradeit never receives or stores your ID photo or selfie. Stripe sends us only a pass/fail result and your confirmed name and country.

When it passes
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Your held payment is released and credited automatically — no need to contact us.

If it doesn't go through
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After two attempts you'll see "Verification unsuccessful, contact Support." Reach out in live chat and we'll help.
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Note: This is separate from the bank-statement code some card top-ups ask for (the short code starting with "Q" on your statement). That's a different check with its own article.

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