If you notice a negative balance or find your account banned/restricted, it usually means one thing:
You’ve recently reversed trades.
When a trade reversal happens, our system automatically places a ban on the linked Steam account. This is to prevent the abuse of trades or sales and to maintain a fair and secure marketplace for everyone.
Key Points to Know:
Not a permanent ban by default: Once reversed trades are detected, the restriction stays until reviewed.
Why it happens: Reversals can be used unfairly to exploit the trading system, so the system locks accounts as a precaution.
How to fix it:
Contact our support team and provide the reason why you had to reverse the trades.
If it was a mistake or a legitimate necessity, our team will review and release your account.