Crypto deposits may sometimes be delayed. The most common reasons are:
Partial payment – If the full required amount wasn’t sent, the system may not recognize the deposit.
Wrong network deposit – Sending funds on the wrong blockchain network can prevent the payment from being credited.
What to do if your deposit hasn’t arrived:
Please contact our support team and provide the following details so we can investigate:
The amount in USD$ (or equivalent in your currency).
The wallet address you sent the payment to.
The transaction hash (TxID) from your wallet or exchange.
Once we have this information, we can quickly review the transaction and resolve the issue.